ABOUT US Experts at your service

Dedicated to improving the quality of life for our loved ones

James Medical is dedicated to supplying our community with the products they need to keep up with life. From wheelchairs and scooters to get you where you’re going, to lift chairs and stair lifts to stay comfortable in your own home, we’ve got you covered.

Expert Service

Exceptional service is our mission. We prioritize ensuring you have a personalized, hassle-free experience with us. Never arriving unassembled in a box, your purchases come with delivery, setup, and lifetime repairs that happen right inside our service center.

Top-Notch Quality

We take immense pride in being exclusive dealers of the highest-quality, top brands in home health care equipment. Our commitment to quality goes beyond the products we offer. Our full-service department stands ready to address any repairs your equipment may require.

Peace-of-Mind

When you choose products from James Medical, you’ll walk away with the relief in knowing you’ve chosen the very best possible home health care product for you or your loved one. We also offer a 24-hour emergency support line for added peace-of-mind.

Our History:

A tribute to our founders

Mike “Hawk” and Sandy James’ story is a testament to the spirit of determination and the pursuit of a dream In 1979, with a $5,000 loan from Hawk’s uncle, Bill Pape of Pape Paints in Fort Wayne, they embarked on their remarkable journey. Their initial location at Wells Street Crossing was humble, with sporadic customers and cherished moments in front of a television. A turning point came in 1984 when James Medical found its home at the corner of Lake and Anthony, thriving, thanks in part to Hawk’s strong relationships with Parkview Hospital staff. In 2004, a significant move led them to their current location on Coldwater Road. Beyond their entrepreneurial endeavors, Hawk and Sandy left an indelible mark on their family, friends, and the James Medical team. Their absence is deeply felt, but their legacy lives on.

Our Mission

It has been our goal to provide our highest quality of home healthcare equipment, supplies and services, in a cost-effective manner, to all of our clients/patients in our geographical coverage area.

Service Area By Radius (miles) 60

We strive to improve the health of our clients/patients in a manner that distinguishes us in our industry. Client/patient rights, responsibilities, dignity and confidentiality are our highest priority in the delivery and follow-up process. We will constantly provide our staff members with updates in the latest home healthcare technology through attendance at seminars, participation in factory training programs, in-house education and other appropriate methods.

Our Service

100% Customer Satisfaction with Repair and Cleaning of Equipment

Great customer service is at the heart of everything James Medical does. Whether it’s online, over the phone, in-person at your home or our showroom, that goal is the same; 100% customer satisfaction! Everyone at James Medical from customer service and delivery persons to the company’s management is here working for you.

Bringing Wheelchair Repair and other Quality Products and Services together

Don’t trust your health and well-being to some nameless internet company that won’t be there after you receive your equipment. Customers in and around Fort Wayne, Indiana have trusted James Medical Rents & Sales, Inc. for over 30 years for one reason, we deliver on our promise of putting the customer first.

James Medical’s services include:

  • Pick-up and delivery of product within a 60 mile radius of Fort Wayne

  • 24 hour on-call emergency service

  • Evaluation of your home and workplace for wheelchair accessibility

  • Trial fittings and product sampling to find the best product and fit

  • Repair and cleaning of medical equipment with loaner products available while the client’s product is in for service

  • In-store health clinics and community outreach

What We Offer

Durable Medical Equipment for Everyday Use

James Medical in Fort Wayne has become a leader in the medical supply and equipment industry by providing a wide array of durable medical equipment, aids, and medical supplies. See James Medical for the things you use every day like compression stockings/support hosiery from Jobst, canes and crutches, and a wide variety of aids to your daily living including like orthopedic bracing and incontinence supplies, and pain relieving Bio Freeze. If you can’t come to James Medical, home visits can even be arranged if someone is unable to visit us.

Experienced Experts at Your Service

  • The specialist at James Medical include Customer Service Experts, Mobility Specialists, Delivery and Repair Experts, Stairlift Install and Service Experts

  • James Medical has a qualified staff of 20 with an average of 10 years of experience in the field and receive ongoing continuing education annually

  • James Medical is accredited by ACHC

  • We are a member of the Greater Fort Wayne Chamber of Commerce

  • We are members of the Better Business Bureau of Northern Indiana

  • We are a member of the VGM Group national network of homecare providers

Our Staff:

Jeff Castator

President, Owner

Jeff Castator was hired at James Medical in 1991. He was hired as a family friend to help with the deliveries while he was in college. When he graduated with a bachelor’s degree from Indiana University-Purdue University in Fort Wayne, he took over the control of the day-to-day operations of James Medical as its manager. In 2008 Jeff became the Vice-President/CEO and, along with Doug James, half owner. Since Jeff took over the operations, James Medical has opened a 2nd location on West Jefferson Blvd, as well as a 3rd location in Auburn, IN. As of 2025, Jeff has become the President/CEO and sole owner of James Medical. Jeff is born and raised in Fort Wayne and has a son and daughter in college. His daughter plays basketball at Valparaiso University. He spends his free time running, working out, golfing or attending his daughters basketball games.

Heather Rohrbacher

Manager, Coldwater Road Location

Heather was hired at James Medical in 2014 and she has been the Manager of our Coldwater Road location since 2021.She was born and raised in Aiken, SC and moved to Indiana in 2004.She has one daughter that plays club volleyball and softball. In her free time she enjoys working out, running, reading and going to her daughter’s sporting events. She is a certified cycle spin instructor and sits on the board for two organizations in town, Fort4Fitness and Bring It-Push It-Own It. Heather takes pride in helping our customers find the right equipment to keep them moving, independent and safe in order to keep living their best life.

Joe Stratton

Manager, West Jefferson Location

Joe has been with James Medical since 1994. We all wear a lot of hats here; however, Joe specializes and is certified in fitting and measuring for manual and motorized wheelchairs. He is from Fort Wayne and has lived here his entire life, and has a wife and 2 children. He finds that the most rewarding part about working at James Medical is facing new challenges every day and helping his co-workers be the best they can be.

Mike Evans

Accounts Payable & Assistant manager at Coldwater

Mike graduated from Indiana University-Purdue University at Fort Wayne with a bachelor’s degree in Communication. He has worked for James Medical since 1991 and has worked in a variety of capacities throughout his career at James Medical. Mike’s main responsibility currently is accounts payable. Mike lives in Fort Wayne with his wife. He very knowledgeable in what he does. Mike is excellent when it comes to handling the day to day financial/technical duties to make the business run smoothly.

Stuart Sheets

Driver

Stu has been with James Medical since 2010. His hobbies include playing basketball and officiating basketball. In his free time, he enjoys playing basketball, officiating basketball, streaming TV shows and movies. Stu has two daughters in college. When it’s time for a vacation, his favorites are Disney and Universal Studios in Orlando, Florida. Not only is Stu a driver for James Medical but also assists both service technicians during an installation of a stairlift.

Jason Huguenard

Service Technician

Jason was hired at James Medical in 2013. Jason has been in the DME industry for over 15 years. His job duties include installing equipment, repairs and deliveries. Jason enjoys diagnosing and fixing equipment that isn’t functioning as it should. He is our #1 problem solver when it comes to fixing equipment! Jason has trained at the headquarters for both Golden Technology and Bruno so he is very knowledgeable when it comes to lift chairs and stairlifts. He is very skilled and talented in what he does here at James Medical. It’s likely you will see him cruising around in his mustang on a nice, sunny day.

Angela Toms

Customer Service/Accounts Receivable

Angie has been with James Medical since 2013. Angie moved to Fort Wayne from Elkhart, IN. She has been in the DME industry for over 20 years. Angie is married with 2 children of her own and is a stepmother to 3. She enjoys yard work in the Spring and Summer while in the Fall she enjoys sitting by the bonfire as much as possible. During Winter, her family gets together for dinner and card games. Angie finds joy in making people happy and loves helping people to be able to stay in their homes safely.

Zachary Castator

Customer Service Consultant

Zach had worked occasionally at James Medical since 2020. Zach became full time as a Customer Service Consultant at the Coldwater Rd location in 2022 after he came home from college. He is the son of the owner, Jeff. He graduated from Carroll High School in 2021 where he played Basketball and Golf. In his free time, he enjoys playing basketball and golfing.

Financing Options

We understand that paying for home medical equipment can be stressful. If you’re in need of financing assistance, please reach out to one of our team members. Depending on your specific situation, we may be able to recommend some financing options, including CareCredit®, a health and wellness card with flexible financing that allows you to spread out your payments.

Short-Term Rentals

When you or a loved one is dealing with a short-term illness or injury, it usually doesn’t make sense to purchase home care equipment. We’re pleased to offer short-term rentals for anyone needing a temporary solution. Rental equipment is available on a weekly or monthly basis.

In-Home Evaluations

Not sure what you need? We offer free in-home evaluations to help you figure out what accommodations could be in order based on your specific needs. You’ll get a list of recommended items that can be purchased or rented at your convenience.

Expert Installation + Repair

Ahhh … don’t sweat the small stuff! Our experienced team will do the heavy lifting for you! That means we’ll deliver and install your equipment right to your door!

Here's How It Works...

At James Medical, we know you care deeply about your parent, grandparent, or loved one, and you’re committed to serving them in the best way you know how.

You need to partner with someone who understands your struggles and can provide straightforward and honest input, ultimately allowing you to feel confident in your decisions.

Ultimately, taking care of aging parents and grandparents shouldn’t be so hard. We’ve been serving Fort Wayne families for nearly 50 years, and we look forward to continuing that tradition for years to come.

Speak With An Expert

Stop by one of our two locations (or give us a call!) to chat with someone about your specific needs. We’ll gladly point you toward the equipment that best meets your needs..

Choose The Right Product

We’ll walk you through the pros and cons of the items you’re considering, giving you straightforward information to guide your buying decision. (No pressure … the decision is yours!)

At James Medical, we know you care deeply about your parent, grandparent, or loved one, and you’re committed to serving them in the best way you know how.

You need to partner with someone who understands your struggles and can provide straightforward and honest input, ultimately allowing you to feel confident in your decisions.

Ultimately, taking care of aging parents and grandparents shouldn’t be so hard. We’ve been serving Fort Wayne families for nearly 50 years, and we look forward to continuing that tradition for years to come.

Enjoy Delivery + Professional Setup

(Frustrating) assembly NOT required! We’ll deliver the product you’ve chosen, often as soon as the same day! We’ll help you set it up, and we’ll make sure you know exactly how to use it.

Get Follow-up Support + Service

Having trouble with your equipment? We’ll fix it, and we’ll give you loaner equipment while your product is here for repair. We also offer 24-hour on-call emergency service.

FAQs

Answers to some of our most frequently-asked questions …

How quickly can you deliver?

Most items can be delivered to your home within 48 hours, and if you have an immediate need, we’ll do our best to provide expedited service.

Where do you deliver?

We deliver products within a 60-mile radius of Fort Wayne, IN and Auburn, IN.

How does your 24-hour on-call service work?

If you have an urgent need with your equipment that occurs outside of normal business hours (particularly with hospital beds, stair lifts, and lift chairs), please call us at (260) 423-9571. We will send a technician to your home right away

Do you service and clean equipment?

Sure thing! We can give your equipment a tune-up (and a good scrub!) if needed.

I need to have my equipment serviced. Do you offer loaners?

Yes we do! We’ll do our best to accommodate your needs, depending on availability.

What’s your return policy?

Items can be returned within 5 days, provided they are in new condition.

Do you have a showroom?

Yes, we have three! We invite you to visit us at 7821 Coldwater Road or 7107 W. Jefferson Blvd. in Fort Wayne or 701 North St. Auburn, IN

Coldwater

(260)423-9571
7821 Coldwater Rd
Fort Wayne, IN 46825

Mon – Fri: 8:30 a.m. – 5:00 p.m.
Sat: 9:00 a.m. – 12:00 p.m.
Sun: Closed

SouthWest

(260)487-3141
7107 W Jefferson Blvd
Fort Wayne, IN 46804

Mon – Fri: 8:30 a.m. – 5:00 p.m.
Sat: Closed
Sun: Closed

Auburn

260-487-3133
701 North St.
Auburn, IN 46706

Mon – Thurs: 8:30 a.m. – 5:00 p.m.
Fri – Sun: Closed

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2025 James Medical Home Care Equipment