dustin, Author at James Medical

Here's How It Works...

Speak With An Expert

Stop by one of our two locations (or give us a call!) to chat with someone about your specific needs. We’ll gladly point you toward the equipment that best meets your needs..

Choose The Right Product

We’ll walk you through the pros and cons of the items you’re considering, giving you straightforward information to guide your buying decision. (No pressure … the decision is yours!)

Enjoy Delivery + Professional Setup

(Frustrating) assembly NOT required! We’ll deliver the product you’ve chosen, often as soon as the same day! We’ll help you set it up, and we’ll make sure you know exactly how to use it.

Get Follow-up Support + Service

Having trouble with your equipment? We’ll fix it, and we’ll give you loaner equipment while your product is here for repair. We also offer 24-hour on-call emergency service.

At James Medical, we know you care deeply about your parent, grandparent, or loved one, and you’re committed to serving them in the best way you know how.

You need to partner with someone who understands your struggles and can provide straightforward and honest input, ultimately allowing you to feel confident in your decisions.

Ultimately, taking care of aging parents and grandparents shouldn’t be so hard. We’ve been serving Fort Wayne families for nearly 50 years, and we look forward to continuing that tradition for years to come.

FAQs

Answers to some of our most frequently-asked questions …

How quickly can you deliver?

Most items can be delivered to your home within 48 hours, and if you have an immediate need, we’ll do our best to provide expedited service.

Where do you deliver?

We deliver products within a 60-mile radius of Fort Wayne, IN and Auburn, IN.

How does your 24-hour on-call service work?

If you have an urgent need with your equipment that occurs outside of normal business hours (particularly with hospital beds, stair lifts, and lift chairs), please call us at (260) 423-9571. We will send a technician to your home right away.

Do you service and clean equipment?

Sure thing! We can give your equipment a tune-up (and a good scrub!) if needed.

I need to have my equipment serviced. Do you offer loaners?

Yes we do! We’ll do our best to accommodate your needs, depending on availability.

What’s your return policy?

Items can be returned within 5 days, provided they are in new condition.

Do you have a showroom?

Yes, we have three! We invite you to visit us at 7821 Coldwater Road or 7107 W. Jefferson Blvd. in Fort Wayne or 701 North St. Auburn, IN

Coldwater

(260)423-9571
7821 Coldwater Rd
Fort Wayne, IN 46825

Mon – Fri: 8:30 a.m. – 5:00 p.m.
Sat: 9:00 a.m. – 12:00 p.m.
Sun: Closed

SouthWest

(260)487-3141
7107 W Jefferson Blvd
Fort Wayne, IN 46804

Mon – Fri: 8:30 a.m. – 5:00 p.m.
Sat: Closed
Sun: Closed

Auburn

260-487-3133
701 North St.
Auburn, IN 46706