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ABOUT US Experts at your service

Dedicated to improving the quality of life for our loved ones

James Medical is dedicated to supplying our community with the products they need to keep up with life. From wheelchairs and scooters to get you where you’re going, to lift chairs and stair lifts to stay comfortable in your own home, we’ve got you covered.

Expert Service
Exceptional service is our mission. We prioritize ensuring you have a personalized, hassle-free experience with us. Never arriving unassembled in a box, your purchases come with delivery, setup, and lifetime repairs that happen right inside our service center.

Top-Notch Quality
We take immense pride in being exclusive dealers of the highest-quality, top brands in home health care equipment. Our commitment to quality goes beyond the products we offer. Our full-service department stands ready to address any repairs your equipment may require.

Peace-of-Mind
When you choose products from James Medical, you’ll walk away with the relief in knowing you’ve chosen the very best possible home health care product for you or your loved one. We also offer a 24-hour emergency support line for added peace-of-mind.

Our History:

A tribute to our founders

Mike “Hawk” and Sandy James’ story is a testament to the spirit of determination and the pursuit of a dream In 1979, with a $5,000 loan from Hawk’s uncle, Bill Pape of Pape Paints in Fort Wayne, they embarked on their remarkable journey. Their initial location at Wells Street Crossing was humble, with sporadic customers and cherished moments in front of a television. A turning point came in 1984 when James Medical found its home at the corner of Lake and Anthony, thriving, thanks in part to Hawk’s strong relationships with Parkview Hospital staff. In 2004, a significant move led them to their current location on Coldwater Road. Beyond their entrepreneurial endeavors, Hawk and Sandy left an indelible mark on their family, friends, and the James Medical team. Their absence is deeply felt, but their legacy lives on.

Our Mission

It has been our goal to provide our highest quality of home healthcare equipment, supplies and services, in a cost-effective manner, to all of our clients/patients in our geographical coverage area.

Service Area By Radius (miles) 60

We strive to improve the health of our clients/patients in a manner that distinguishes us in our industry. Client/patient rights, responsibilities, dignity and confidentiality are our highest priority in the delivery and follow-up process. We will constantly provide our staff members with updates in the latest home healthcare technology through attendance at seminars, participation in factory training programs, in-house education and other appropriate methods.

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Our Service

100% Customer Satisfaction with Repair and Cleaning of Equipment

Great customer service is at the heart of everything James Medical does. Whether it’s online, over the phone, in-person at your home or our showroom, that goal is the same; 100% customer satisfaction! Everyone at James Medical from customer service and delivery persons to the company’s management is here working for you.

Bringing Wheelchair Repair and other Quality Products and Services together

Don’t trust your health and well-being to some nameless internet company that won’t be there after you receive your equipment. Customers in and around Fort Wayne, Indiana have trusted James Medical Rents & Sales, Inc. for over 30 years for one reason, we deliver on our promise of putting the customer first.

James Medical’s services include:

  • Pick-up and delivery of product within a 60 mile radius of Fort Wayne
  • 24 hour on-call emergency service
  • Evaluation of your home and workplace for wheelchair accessibility
  • Trial fittings and product sampling to find the best product and fit
  • Repair and cleaning of medical equipment with loaner products available while the client’s product is in for service
  • In-store health clinics and community outreach

What We Offer

Durable Medical Equipment for Everyday Use

James Medical in Fort Wayne has become a leader in the medical supply and equipment industry by providing a wide array of durable medical equipment, aids, and medical supplies. See James Medical for the things you use every day like compression stockings/support hosiery from Jobst, canes and crutches, and a wide variety of aids to your daily living including like orthopedic bracing and incontinence supplies, and pain relieving Bio Freeze. If you can’t come to James Medical, home visits can even be arranged if someone is unable to visit us.

Experienced Experts at Your Service

  • The specialist at James Medical include Customer Service Experts, Mobility Specialists, Delivery and Repair Experts, Stairlift Install and Service Experts
  • James Medical has a qualified staff of 20 with an average of 10 years of experience in the field and receive ongoing continuing education annually
  • James Medical is accredited by ACHC
  • We are a member of the Greater Fort Wayne Chamber of Commerce
  • We are members of the Better Business Bureau of Northern Indiana
  • We are a member of the VGM Group national network of homecare providers

Our Staff:

Doug James

President, Owner

Doug is the youngest son of the original founders of James Medical. Doug began working for his parents in 1991 when he decided to start a division of James Medical that sold nursing uniforms and accessories. Since then, James Medical Uniforms, Inc. has separated and become its own company and Doug is the sole owner. The company has grown to one of the largest privately held nursing uniform companies in the state of Indiana. In 2008 Doug, along with Jeff Castator, purchased James Medical Rents & Sales, Inc from his parents when they retired. Doug lives in Fort Wayne and has two daughters that are both married and a grandson.

Jeff Castator

Vice-President, Owner

Jeff Castator was hired at James Medical in 1991. He was hired as a family friend to help with the deliveries while he was in college. When he graduated with a bachelor’s degree from Indiana University-Purdue University in Fort Wayne, he took over the control of the day-to-day operations of James Medical as its manager. In 2008 Jeff became the Vice-President/CEO and, along with Doug James, half owner.  Since Jeff took over the operations, James Medical has opened a 2nd location on West Jefferson Blvd, as well as a 3rd location in Auburn, IN.  Jeff is born and raised in Fort Wayne and has a son in college and a daughter that attends Northrop High School in Fort Wayne.  He spends his free time running, working out, golfing or attending his daughters basketball games.

Heather Rohrbacher 

Manager, Coldwater Road Location

Heather was hired at James Medical in 2014 and she has been the Manager of our Coldwater Road location since 2021.She was born and raised in Aiken, SC and moved to Indiana in 2004.She has one daughter that plays club volleyball and softball. In her free time she enjoys working out, running, reading and going to her daughter’s sporting events. She is a certified cycle spin instructor and sits on the board for two organizations in town, Fort4Fitness and Bring It-Push It-Own It. Heather takes pride in helping our customers find the right equipment to keep them moving, independent and safe in order to keep living their best life. 

Joe Stratton

Manager, West Jefferson Location

Joe has been with James Medical since 1994. We all wear a lot of hats here; however, Joe specializes and is certified in fitting and measuring for manual and motorized wheelchairs. He is from Fort Wayne and has lived here his entire life, and has a wife and 2 children.  He finds that the most rewarding part about working at James Medical is facing new challenges every day and helping his co-workers be the best they can be.

Mike Evans

Accounts Payable & Assistant manager at Coldwater

Mike graduated from Indiana University-Purdue University at Fort Wayne with a bachelor’s degree in Communication. He has worked for James Medical since 1991 and has worked in a variety of capacities throughout his career at James Medical. Mike’s main responsibility currently is accounts payable. Mike lives in Fort Wayne with his wife. He very knowledgeable in what he does. Mike is excellent when it comes to handling the day to day financial/technical duties to make the business run smoothly.

Stuart Sheets

Driver

Stu has been with James Medical since 2010. His hobbies include playing basketball and officiating basketball. In his free time, he enjoys playing basketball, officiating basketball, streaming TV shows and movies. Stu has two daughters in college. When it’s time for a vacation, his favorites are Disney and Universal Studios in Orlando, Florida. Not only is Stu a driver for James Medical but also assists both service technicians during an installation of a stairlift.

Jason Huguenard

Service Technician

Jason was hired at James Medical in 2013. Jason has been in the DME industry for over 15 years. His job duties include installing equipment, repairs and deliveries. Jason enjoys diagnosing and fixing equipment that isn’t functioning as it should. He is our #1 problem solver when it comes to fixing equipment! Jason has trained at the headquarters for both Golden Technology and Bruno so he is very knowledgeable when it comes to lift chairs and stairlifts. He is very skilled and talented in what he does here at James Medical. It’s likely you will see him cruising around in his mustang on a nice, sunny day.

Angela Toms

Customer Service/Accounts Receivable

Angie has been with James Medical since 2013. Angie moved to Fort Wayne from Elkhart, IN. She has been in the DME industry for over 20 years. Angie is married with 2 children of her own and is a stepmother to 3. She enjoys yard work in the Spring and Summer while in the Fall she enjoys sitting by the bonfire as much as possible. During Winter, her family gets together for dinner and card games. Angie finds joy in making people happy and loves helping people to be able to stay in their homes safely.

Brandon Turner

Manager, Auburn Location

Brandon was hired as a delivery technician at James Medical in May of 2015. In 2017, Brandon became a Customer Service Consultant at our West Jefferson location. After a year in sales and customer service, he then made his way back to Coldwater Road to take on the challenges of a much larger and busier sales floor. In the summer of 2022, Brandon was promoted to Manager of our brand-new location in Auburn, which would officially open its doors on October 5th, 2022. Brandon truly enjoys working in Auburn and has developed a close relationship with the great people in the community. In October of 2008, Brandon married the love his life, Jessica. Together, they’re raising their five children and are doing their best to give them all of the advice, knowledge, love and encouragement they need to become their best possible self. Brandon loves what he does and doesn’t take it for granted that every single day, he has an opportunity to use his knowledge and expertise to help people improve their quality of life and find comfort in some of life’s most uncomfortable situations.

Jason Christianson

Service Technician

Jason has been with James Medical since 2016. He is married to his wife, Holly, and they have 2 sons. Their oldest is in the Navy and stationed in San Diego while the other is graduating from Carroll High School in 2022. In his free time, Jason “JC2” loves to play golf and pickleball. Jason is very passionate about getting and keeping our older generation at home with a full line of products from James Medical.

Zachary Castator

Customer Service Consultant

Zach had worked occasionally at James Medical since 2020. Zach became full time as a Customer Service Consultant at the Coldwater Rd location in 2022 after he came home from college.  He is the son of the owner, Jeff.  He graduated from Carroll High School in 2021 where he played Basketball and Golf.  In his free time, he enjoys playing basketball, golfing and spending time with his girlfriend Taya.

Financing Options

We understand that paying for home medical equipment can be stressful. If you’re in need of financing assistance, please reach out to one of our team members. Depending on your specific situation, we may be able to recommend some financing options, including CareCredit®, a health and wellness card with flexible financing that allows you to spread out your payments.

Short-Term Rentals

When you or a loved one is dealing with a short-term illness or injury, it usually doesn’t make sense to purchase home care equipment. We’re pleased to offer short-term rentals for anyone needing a temporary solution. Rental equipment is available on a weekly or monthly basis.

In-Home Evaluations

Not sure what you need? We offer free in-home evaluations to help you figure out what accommodations could be in order based on your specific needs. You’ll get a list of recommended items that can be purchased or rented at your convenience.

Expert Installation + Repair

Ahhh … don’t sweat the small stuff! Our experienced team will do the heavy lifting for you! That means we’ll deliver and install your equipment right to your door!
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